Getting Support
Please use the appropriate channel to request support – customers should file a support ticket or work directly with their Customer Success Manager, for everyone else, there’s Stardog Community.
Reporting an Issue
When reporting an issue, please include the following information:
- A complete description of the problem you are having. This includes describing the expected behavior, as well as the observed behavior in as much detail as possible.
- The zip file created when running the CLI command
stardog-admin diagnostics report
.- If you are unable to run the this command, please include the log file.
- If your question is related to a particular database, please include the output of the CLI command:
stardog-admin metadata get <yourDatabaseName>
- Other information as you are able:
- Approximately when you hit this issue (so we can reference in the logs)
- Your Stardog version
- Your operating system and any other system info
- Which JVM you are using
- JStack from the Stardog process
- The output of
stardog-admin server status
Logs
Stardog Platform
The logs for the Stardog platform are stored in the stardog.log
file within your STARDOG_HOME
directory.
Studio
Studio’s logs are available at different paths depending on your OS:
OS | Path |
---|---|
MacOS | ~/Library/Logs/``Stardog\ Studio``/log.log |
Windows | %USERPROFILE%\AppData\Roaming\``"Stardog Studio"``\log.log |
Linux | ~/.config/``Stardog\ Studio``/log.log |
Browser | Log messages are written to the browser’s console. If reaching out for support, please share recent browser console messages |