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Getting Support

Please use the appropriate channel to request support – customers should file a support ticket or work directly with their Customer Success Manager, for everyone else, there’s Stardog Community.

Reporting an Issue

When reporting an issue, please include the following information:

  • A complete description of the problem you are having. This includes describing the expected behavior, as well as the observed behavior in as much detail as possible.
  • The zip file created when running the CLI command stardog-admin diagnostics report.
    • If you are unable to run the this command, please include the log file.
  • If your question is related to a particular database, please include the output of the CLI command: stardog-admin metadata get <yourDatabaseName>
  • Other information as you are able:
    • Approximately when you hit this issue (so we can reference in the logs)
    • Your Stardog version
    • Your operating system and any other system info
    • Which JVM you are using
    • JStack from the Stardog process
    • The output of stardog-admin server status


Stardog Platform

The logs for the Stardog platform are stored in the stardog.log file within your STARDOG_HOME directory.


Studio’s logs are available at different paths depending on your OS:

OS Path
MacOS ~/Library/Logs/``Stardog\ Studio``/log.log
Windows %USERPROFILE%\AppData\Roaming\``"Stardog Studio"``\log.log
Linux ~/.config/``Stardog\ Studio``/log.log
Browser Log messages are written to the browser’s console. If reaching out for support, please share recent browser console messages